Privacy Policy
Shoerobe is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase products in our retail stores located in the USA and Canada. By using our website or providing your personal information in our stores, you agree to the practices described in this policy. We may update this policy from time to time, and any changes will be posted on this page.
Information We Collect
Personal Information: Name, Postal Address, Email Address, Phone Number, Payment Information, Purchase History
Non-Personal Information: Browser type and version, Device information, IP address, Pages visited on our website, Products viewed or searched for, Time and date of your visit
We collect personal information only when you provide it to us directly, such as when you make a purchase, subscribe to our newsletter, or contact customer service.
How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your orders or inquiries
- To improve our website and customer service
- To send you marketing communications, if you have opted-in
- To comply with legal and regulatory requirements
We will not use or disclose your personal information for any other purpose without your consent, unless required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. They allow us to personalize your experience and track usage patterns.
You can disable cookies through your browser settings, but some features of our website may not function properly without them.
Third-Party Advertising
We may partner with third-party advertising networks to display ads on our site and across the internet. These partners may use cookies and other tracking technologies to collect information about your browsing habits. This information is used to deliver targeted advertisements based on your interests.
Social Media
Shoerobe uses social media platforms like Facebook, Twitter, and Instagram to connect with our customers. If you interact with us on social media, we may collect information from your social media profile. By engaging with us on these platforms, you consent to our use of this information in accordance with this privacy policy.
Email Communications
By providing your email address, you consent to receive emails from Shoerobe regarding your orders, promotions, and updates. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. Our security practices include physical, technical, and administrative safeguards.
Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Access and Correction
You have the right to access, update, or correct your personal information. To do so, please contact us at the email or address provided below. We may need to verify your identity before processing your request.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
Changes to Our Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our website constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or comments about our privacy policy or your personal information, please contact us at:
Customer Service
Email: support@shoerobe.com