Shipping & Delivery
At Shoerobe, we strive to provide you with exceptional service and quality products. Below are the details of our shipping policy to ensure a smooth and satisfactory shopping experience.
Free Delivery on Orders above $100
We offer free standard delivery on all orders over $100. For orders below this amount, standard shipping charges will apply.
Delivery Options
Standard Delivery: 7-10 business days
Express Delivery: 3-5 business days with an additional charge of $15
Shipping Destinations
Currently, we only ship orders within the United States. We do not offer international shipping at this time.
Order Processing Times & Order Tracking
- Orders typically take 1-3 business days to process before they ship, excluding weekends and holidays.
- Once your order ships, you will receive an email confirmation with a tracking number so you can monitor the delivery status of your package.
Pre-Authorization Holds
When you place an order, a pre-authorization hold may be placed on your credit card. This is a standard procedure to authorize electronic transactions and hold the balance for the order. This hold is temporary, and your card will only be charged for items that have been confirmed as shipped.
Multiple Shipments
Orders containing multiple items may be shipped separately. You will receive tracking information for each shipment if applicable.
Cancellations
In rare cases, an item may sell out, and we may need to cancel your order. If this occurs, we will notify you by email, and your credit card will not be charged. If your card has already been charged, a refund will be issued promptly.
Contact Us
If you have any questions or need further assistance with your order, please contact our customer service team at:
Email: support@shoerobe.com