Return and Exchange Policy

How Do I Cancel or Modify My Order?

Unfortunately, we are unable to modify or change the items in your order once it has been submitted. To cancel your order, please contact our Customer Service team support@shoerobe.com as soon as possible. Some items from your order may be processed very quickly, and as a result, cancellation requests may not be guaranteed. If the item(s) have not yet shipped, we will do our best to have the item(s) cancelled for you.

Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges for our online orders by mail for up to 7 days after an item is delivered. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.

How to Return a Product by Mail?

  1. Prepare Your Return:
  • Pack your unworn merchandise in its original packaging along with your Packing Slip, Sales Receipt, or Order Confirmation email.
  • Choose a return shipping method that allows you to track your return shipment.
  1. Mail Your Return:

Send the unworn merchandise in its original box with your Packing Slip to:

     Shoerobe Returns (Address will be provided by customer service e-mail)

  1. Return Shipping Costs:
  • Please note that you will not be reimbursed for the cost of the return shipment.
  • Original shipping charges are not refunded in the case of a return.
  1. Refund Processing:

Your purchase (less any shipping charges) will be refunded to your card within 2 business days of receipt.

Please note: We do not accept C.O.D. returns.

  1. Exchanges:

We do not offer exchanges by mail. You may return your order by mail for a full refund and place a new order online for another style or size.

Refund Policy

Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit. Refunds include the amount you paid for the item(s) along with any sales tax that was charged at the time of purchase. Shipping fees cannot be reimbursed unless an item is defective/damaged or there was a fulfillment error. Please allow 1-2 billing cycles for these changes to appear on your card statement.

I Received the Wrong/Damaged Product. What Do I Do?

If you received a defective/damaged product or have an order fulfillment error, we will be happy to arrange and cover the cost of return shipping or assist in correcting your order. Please contact Customer Service and we will provide you with a pre-paid return label and pick-up arrangement instructions.

To contact Customer Service, please email support@shoerobe.com.

I Would Like to Return My Order but I Misplaced My Confirmation Email

If you have not received an Order Confirmation email, check your spam/junk folders. Otherwise, you may contact Customer Service for further assistance via email at support@shoerobe.com